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Rand has been rated #1 in the independent channel for customer service.
We have done this by making customer service our most important quality. Our customer service
department is available 24 hours a day, 6 days a week. They are trained in all aspects of our
business, our systems and processes. They assist our customers in tracking orders, expediting
shipments, quality issues and change orders among other activities.
Our customer service team provides the following services in addition to working directly
with our customers to satisfy their every requirement.
- A team of full-time expert traffic managers
- Expedites performed twice daily on all incoming shipments
- Reeling, testing and expediting
- Proof of delivery follow-ups
- Customs clearance on inbound international shipments
- Three day test turn
- 24 hour traffic management
- Long term relationships with all worldwide carrier services
- Long term relationships with International Inspection Service
In this section of the Rand web site we would appreciate your feedback on what we are doing right
and, more importantly, what we are doing wrong. How can we make your job easier and your experience
with Rand more pleasant? In this section you can also track your current orders with Rand from the
moment you have placed the order until the product arrives at your dock. Outstanding customer service
will always be #1 at Rand Technology.
Customer Service
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